Shipping policy

Where we ship

Cool Cat Collection currently accepts and ships orders only within the United States. We do not offer international shipping at this time.

Fulfillment

Vinyl inventory is fulfilled and shipped directly to the customer by our United States fulfillment partner on behalf of Cool Cat Collection. Cool Cat Collection does not take physical possession of the records before delivery.

Orders are accepted subject to inventory confirmation by our United States fulfillment partner. If an item becomes unavailable before fulfillment, we will contact the customer and offer an available replacement or a refund for the unavailable item.

Delivery timing and tracking

Standard U.S. subscription shipping is included in the advertised subscription price. The current estimated delivery window for standard subscription shipments is 5–8 business days after fulfillment. Individual catalog orders use the shipping method and price displayed at checkout.

Processing and carrier delivery estimates are not guarantees. Delivery may take longer because of carrier delays, severe weather, holidays, address problems, or other circumstances outside our control. Tracking information is emailed when it becomes available.

Items in the same order may arrive separately when required by the fulfillment workflow. Customers are not charged an additional shipping fee solely because an order is split by us.

Address changes

Customers are responsible for providing a complete and accurate U.S. delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee a change after an order or subscription shipment has entered fulfillment.

Damaged, missing, or incorrect deliveries

If a package arrives damaged, a record is defective, or the wrong item arrives, contact andres@epicliveperformances.com within 30 days of delivery and include the order number and clear photos. Do not send anything back until return instructions are provided. Approved claims are handled under the Return and Refund Policy.

For a package marked delivered but not received, check the delivery location and contact the carrier first, then contact us so we can review the tracking history and available next steps.

Subscription shipments

Monthly subscriptions create one shipment per paid monthly cycle. Annual subscriptions are paid upfront and include 12 monthly shipments. Pause, skip, cancellation, and annual deferral terms are described in the Purchase Options Cancellation Policy.